Cancellations
Once we receive your order we proceed to work on it right away, therefore it may be possible to cancel an order within 24 hours from registry of your order and your payment confirmation. To request a cancellation please contact Customer Service at +31202443267 and we will attempt to stop or modify the order. Also send us an email to our support@maniphesta.com for confirming your cancellation. Cancellation requests may take a couple of days to process and you will be sent an email upon confirmation. Thereafter you will receive the refund. If an order ships prior to confirmation, you may have the option of returning the item once it is received. A refund will be issued following the standard return process.
Returns
While we hope you love your purchase, we understand that you may need to return it. Maniphesta accepts returns on some of our products—in new, uninstalled condition and original packaging—within one week of receipt, unless otherwise noted on the item’s product page.
To begin a return request, click here, locate the correct order and item you would like to return, then follow the instructions from there. Once your return request has been authorized, you can download your shipping labels or receive them by email. Simply print, attach to the box and drop off at your local DHL store. If you prefer to use your own shipping account, please let us know so we can provide further shipping instructions if that is an option for the return of your product.
Please note that any expedited shipping charges from your original order are non-refundable.
After the receipt, Maniphesta will examine the goods to verify the existence of any damages (the substantial integrity is an essential condition for the exercise of the right of withdrawal). If the goods have been damaged during the transport, we will inform the Customer (within 5 working days from the receipt of goods in our warehouse), to enable them to do a timely complaint against the carrier of choice and get a refund of the value of the property (if insured). In this case, the product will be made available to be returned to the customer, simultaneously canceling the request of withdrawal.
Maniphesta is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.
The right to return does not apply to clients who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exclusive residence and address of delivery are located outside of the European Union. An exception to this item applies to orders which have been cancelled within 24 hours from registration, but have been shipped during this period.
Returns Exceptions
We are unable to accept returns for:
- Products that are clearly marked non-returnable on the Product Detail Page
- Products that have been assembled or installed
- Products without original packaging or not in their original condition
- Products with crystals that have been unwrapped
- Custom orders, including those that are made-to-order or customized to your specifications
- Open-box or clearance and sale items
Reimbursement
Your refund credit will be issued after the item has been received and inspected. The cost of the return shipping will be deducted from the credit amount if you used our labels. In other words, you are responsible for the return shipping cost of any item you return. Reimbursements will be made through a refund based on the payment method you used for the purchase.
Damages
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive. In case your order arrives damaged, we recommend that you either refuse to accept the damaged goods, or sign the delivery slip with the note “product damaged/broken”. If you accept the item(s) with damage or parts missing, you must notify us by clicking here within 24 hours of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team at support@maniphesta.com and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Defective Products
Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 7 days of receiving your order.