Shipping Costs

We have free delivery service on many of our products. In some cases, such as bulky or non-standard orders and on specific products and brands based on specific commercial conditions, an extra shipping cost is payable, which will be quantified according to the nature of the products purchased and the destination area. However, the extra amount will always be communicated before the conclusion of the order. If you have any doubts, do not hesitate to email us at support@maniphesta.com.

Delivery Time

• Each product has a general availability message on our website, indicating the expected ship date.
• In general, articles that are marked as “In stock” leave our warehouse within 24 – 48hours.
• If an article is not in stock, the expected time is displayed underneath the price in the shop.
  Unfortunately we cannot influence this time frame, since these are the delivery times of the manufacturers. If delays occur, you will of course be informed about the current status of your order.
• After your order has been placed on our website, or over the phone, our Customer Service team will send you an email confirming the expected ship date within 24-48 hours.
• When your order ships, you will receive an email from us with specific carrier and tracking information.
• Delivery times are indicative if there were no physical or structural impediments (e.g. incorrect addresses) or events of a force majeure such as strikes, natural disasters, problems related to shipping / delivery / manufacture, exchange rate fluctuations, governmental actions and / or regulations. If the force majeure event continues for a period exceeding two months, each party shall be entitled to terminate the contract without any compensation being due to the counterparty.
• Please note if you place a purchase order in our shop during the month of August for items which are not in stock, the delivery times might encounter delays due to the summer holidays of the majority of European manufacturers. However, in such cases you will be notified before the checkout.
  
  

Duties and Taxes

With regard to custom duties and fees, and local taxes (VAT), when owed, our courier’s customs broker will contact you by phone or email as soon as the goods arrive to inform you about the amount and payment methods, providing step by step assistance.

For any further information, please contact our customer service calling +31202443267 or sending an email to support@maniphesta.com.

It is the buyer’s responsibility to pay customs duty, and the shipping cost we provide does not include customs duty (import taxes) and clearance charges in the final destination. Customers will have to pay them prior to the delivery of their package or at the time of the delivery.

Dispatch Partners & Parcel Tracking

We exclusively work with large, international carriers, such as DHL, GLS, TNT, UPS and DHL Freight, who enable reliable delivery tracking for you as a retail customer.

As soon as an order leaves our warehouse, you as our customer receive an automatic notification via e-mail with a tracking number for your parcel. This way, you always know the exact location of your order at all times and have time to prepare for the arrival of your parcel.

Freight Forwarding

The dispatch of large, bulky goods is carried out by freight forwarding agents. If no special agreement was made, the delivery will be a curbside delivery, as is usual for freight forwarding. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time. The disposal of packaging and the pallet resides with the customer.
If your order ships via a freight company or includes White Glove service, the carrier will contact you directly to schedule delivery. Please note that White Glove service is upon the customer request and their own cost.

Tracking

When the products ship, you will receive an email with the courier tracking number, so you can check where the order is. You can follow your delivery on the following websites:
www.tnt.com | www.dhl.com | www.ups.com

Shipping FAQ’s

Will You Ship To My PO Box?

Unfortunately, we cannot ship to PO Boxes or Military APOs.

What If I Need To Ship To Multiple Addresses?
Please contact our Customer Service team and they will assist you with your specific needs.

What If I Need To Send a Message Regarding a Vacation-hold or Do-not-ship before Requirements?
Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements.

What if I have an order with a group of items with different delivery times?
If your order includes items with different delivery times, a single shipment will be made, and the lead-time will be indicated on the checkout page before payment is made. In order to shorten waiting times, we recommend, where possible, to make separate orders by grouping products with similar delivery times.

Transport damages and complaints

Before your order is carefully packed in our warehouse, we check its condition for intactness. In single cases, however, damages may occur during transport. For this reason, we ask you to carefully check if each item is complete and if anything was damaged during transport.

What should you do if damages occurred during transport?
If despite all our care transport damages have occurred, we recommend to decline the delivery, or sign the delivery receipt with the note “product damaged/broken”.

To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 7 days. We have the possibility of claiming damages from our carriers within 4 days of delivery, so we kindly ask you for your cooperation.

What should you do if you accepted the delivery despite our recommendation and it turned out to be damaged?
In this case, we ask you to send us digital photos of the damages via e-mail, stating your invoice number. This way, we can file a proper damage report with our insurance company. At the same time, we will arrange for the damaged goods to be picked up so you may quickly receive a replacement.

Of course, the above-stated information in no way limits your statutory warranty claims but simply express our plea for your cooperation in the event of transport damages.